Shipping Policy

COVID-19 DELAYS
While the pandemic has been slowing down and countries have started reopening borders, there are still social distancing measures in place in many customs units, and therefore there may still be delays.

UPDATE: 13 AUGUST 2020; 12:00PM (CEST)
Due to increases in positive COVID-19 cases in many countries, you may now see delays of up to 2 weeks on top of the average shipping times stated below. 

UPDATE: 24 AUGUST 2020; 12:00PM (CEST)
Australia Post
We, and other retailers, are seeing abnormal data currently being transmitted from Australia Post. This abnormal data is not allowing the tracking information of the parcels to Australia to be updated in a timely manner. We ask for you to contact Australia Post customer service directly on (+613) 8847 9980, with your tracking number for the latest updates.

DESPATCH
Orders do not get despatched on the same day. Orders are generally despatched within 48 hours of ordering.

AVERAGE SHIPPING TIMES
Shipping to most countries takes around 7 - 12 business days. These do not include customs handling time.

Location Average Shipping Time
United States

10 - 15 Business Days

Canada
10 - 20 Business Days
Australia
12 - 25 Business Days
Europe (including UK)
10 - 15 Business Days
Worldwide
15 - 40 Business Days

 

TRACKING

While we do our best to offer you complete tracking, please note that we are unable to offer exact location and estimated delivery dates on packages. You can click here to track your order. Once your order is with the end courier (the one in your country of delivery), you may then see an ETA.